All Ammo will be a final sale. For necklaces, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your necklace must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bulletproofcosmetics.ca Please note that returns will need to be sent to the following address: 1520 Lonsdale Ave PO Box 37557, North Vancouver, BC V7M 2H0, Canada

We do not provide free shipping for returns, you must pay to ship your necklace back to us if you wish to have a refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bulletproofcosmetics.ca.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Ammo refills cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we have approved your return, please contact us at hello@bulletproofcosmetics.ca.